Appointment Making

Create more opportunities with qualified appointments

Business benefit

Finding new, high quality clients is the objective of virtually every business.  This can be made harder to accomplish due to increased competition, poor sales technique and greater resistance to sales calls within the marketplace.  This one day programme focuses on increasing your opportunities to gain more ‘qualified’ leads with prospects who genuinely want to meet you and hear about what impact your product or service can have on their business.

Generating new business is a skill that can be learned.  A skill that once learned can open many doors consistently.

Target audience

Anyone who has to generate new business for themselves or their colleagues, salespeople using the phone to find new customers, any internal telephone team whose role includes generating appointments or increasing sales to existing clients, or self-employed people who wish to build their business will benefit from attending this programme.

High spots

·       Learning an effective structure to making a professional call

·       Matching relevant features and benefits as a result of refined questioning

·       Increasing confidence in overcoming objections as a result of empathising and checking for understanding

·       Learn how to increase your conversion rates when making appointments.

Key learning points & outcomes

You will leave the course able to:

·         Generate more qualified appointments

·         Get through to the decision maker

·         Open the call and gain the contact’s attention

·         Establish rapport

·         Create and establish the need for an appointment

·         Respond to objections with confidence

·         Close on the appointment


·       “Really enjoyed the day, was good putting structure in place, positive words, good closing and opening questions”

·       “The trainer was very engaging and vivacious which enlightened and informed the event”

·       “Great course!  All information was relevant to my job, the trainer did a great job of interacting and making the course fun and informative”