A new era brings new challenges
Following the recent global financial crisis there has been a period of re-appraisal by financial institutions of their strategies and priorities. As well as concerns over ensuring solvency, maintaining creditworthiness, managing risk, dealing with wildly fluctuating foreign exchange rates, and coping with government interventions just to name a few, there’s also a whole new set of challenges around stakeholders – clients, shareholder and, of course, employees.

Key challenges in financial services
Leading an organisation to sustained success in financial services will always be challenging. Not because there is a shortage of demand but because it is a complex global market that moves at great speed, with the potential for fortunes to be made or lost overnight. Challenges include:

• How to rebuild public image, customer trust and goodwill which may have suffered badly
• How to sell services and products effectively in turbulent times to maintain and grow market share
• What and how to communicate during turbulent times – internally, as well as externally
• How to learn effectively from what’s happening and how to spread lessons learnt organisation-wide
• How to engage staff in creating new and innovative solutions in the face of mounting stress and uncertainty
• How to retain, motivate, and attract top talent

The human factor
Finance is perceived by many as a hard-nosed industry where profits matter and people don’t. That’s obviously not true. Top performing companies require the best people to give them a competitive advantage. Factors that set them apart from the rest include: Leadership at all levels – which sets an example and provides role models of integrity and consideration for people Relationship management and interpersonal skills – this can be a key differentiator in a business where ‘products’ appear largely undifferentiated between providers in the eyes of customers Marketing and selling – in an oversupplied and highly competitive industry who wants to succeed must strive for brand recognition, customer awareness, and an excellent public image

A special focus on financial services
Having partnered many financial services clients worldwide, we came to realise that the particular needs of the industry require specific solutions suited to the sector. That’s why we’ve developed two dedicated lines of training and development services for the financial services industry:

1. Business and Corporate Banking
2. Personal, Private and Retail Banking

As well as our training offerings specially developed for financial services, we work with clients to create bespoke training programmes, designed to meet their specific objectives.

By working with TACK you’ll be in great company
We offer you highly specialised development solutions, specifically designed and fine-tuned to meet the needs and requirements of the financial services industry. Other financial services clients we have worked with include:

• ABN AMRO Bank
• Allianz
• AON
• Banc Sabadell
• Bank of China
• Banque Pictet
• Citigroup
• Credit Agricole
• Credit Lyonnais
• Credit Suisse
• Deloitte
• Den Danske Bank
• Deutsche Bank
• Emporiki Bank
• Ergo Life Insurance
• HSBC
• ING
• Millennium Bank
• Nordea
• Nordania Leasing
• ProCredit Bank
• Providna
• Raiffeisen Bank
• RBS
• Skandia
• UBS
• United Bulgarian Bank
• Volkswagen Bank