Management Essentials 2

Coach your team to make the difference

Business benefit

With access to the same information and new technologies there is little to differentiate most organisations today.  So it really is the quality of your people that makes the difference.  In a business environment where change is the only constant, coaching, counselling and correction are the crucial people management skills.  This course builds on the ideas, tools and techniques learned on Management Essentials and develops communication skills by showing you how to influence people.  You’ll be shown the necessary skills and techniques and then you benefit from participating and acting as an observer in practical coaching exercises and counselling role-plays.  Case studies offer you a chance to solve problems and make decisions in a supportive learning environment.

Target audience

This part 2 course builds on the skills from Management Essentials.  It will also benefit more experienced team leaders, managers or supervisors who have not attended Management Essentials or other formal training and require development in coaching and counselling or in handling the challenges of change.

High spots

·       The practical coaching exercise is great fun but also so valuable because it shows how the performance of both individuals and teams can be permanently improved

·       People find it easy to relate the ‘Teamwork for a Change’ exercise to their real work situation and enjoy learning how to cope with each different ‘change animal’

Key learning points & outcomes

You will leave this course able to:

·       Integrate learning into your teams’ daily activities

·       Identify Key Result Areas (KRAs) select Key Performance Indicators (KPIs) and agree realistic targets with each member of your team

·       Focus on the key development needs of each member of your team and get them to take ownership of their own ‘Personal Development Plan’

·       Identify needs and opportunities to improve performance through coaching, and have a chance to practice the skills needed to develop and implement truly effective coaching programmes.

·       Plan and deliver counselling support to help any member of your team face up to their problems and then exchange constructive ideas and tips with the others in role-play feedback and analysis sessions

·       Recognise the inevitability of change and show you how to adopt a more systematic approach to forecasting the likely sources of change

·       Plan and conduct meetings and influence others so that every discussion leads to a clear decision and every decision is carried through into the follow-up actions you were looking for.

·       Identify both short-term objectives to address the effects and longer-term objectives to eliminate the causes of current, pending and potential problems

·       Use ‘TACK Task Lists’ to ensure that you stick to priorities and you’ll pick up ideas on how you and your team can cope with the symptoms and the causes of stress in today’s high-pressure environment.

·       Action plan for improved performance


·      “My manager and my team noticed a major difference after Management Essentials.  I know they will see me using even more new ideas and improved techniques after Management Essentials 2.”
·      “The role-plays have massively increased my confidence in my counselling skills.”