Transform performance with this powerful skill

2 days

Business benefit

To ensure you are getting the most from people and that you are doing everything you can to attract and retain the best talent, requires a comprehensive range of management skills. The ability to coach is one of the most important of these.

Coaching brings wide ranging benefits to managers, their teams and their organisations. This bespoke form of personal development helps get results beyond those normally achieved in group training activities. It uses techniques which help those who are coached to find ways of solving their own problems. This programme covers the key skills required to be able to coach effectively and within ethical boundaries. As coaching can only be fully understood through personal experience, this is a highly participative course.

Target audience

Managers who would like to begin coaching as part of their role and managers who have been coaching their staff and want to boost their coaching skills but have not previously received any coaching training.


The workshop will be conducted through mini lectures, interspersed with practical illustrations, discussions, role-plays and activities to reinforce the subject.

High spots

  • What is coaching and what makes a good coach?
  • When should coaching be used?
  • Personal coaching style
  • Active listening and giving feedback
  • Coaching techniques
  • Coaching as a manager
  • Contracting
  • Coaching environments and preparation
  • Monitoring progress of coaching
  • Boundary and ethics
  • Action Plans

Key learning points & outcomes

  • Differentiate between coaching, mentoring and counselling. Understand the range of skills needed to become a good coach.
  • Recognise when coaching is the right development intervention and when it’s not.
  • Understand your own personal coaching style and the impact you have on those you coach.
  • Learn about the importance of these skills as a core part of your development as a coach and have the opportunity to develop them further.
  • Apply a range of the most frequently used coaching techniques to enable you to coach a wide range of people effectively.
  • Understand the specific challenges of coaching as a manager and learn strategies to help you deal with these. Look at using coaching for increasing motivation as well as for performance correction.
  • Gain commitment from coachees and establish clear contracting.
  • Create the right environment and prepare yourself for a coaching session.
  • Support coachees so they make progress between sessions and how to effectively monitor their overall progress.
  • Explore the boundaries of coaching and how to keep within them. Raise your awareness of the significance of ethics in coaching and how common ethical issues can be resolved.
  • Draw up a prioritised plan for you to develop your coaching skills further once you have completed the programme.