Developing Your Interpersonal Skills

Increase your impact and personal effectiveness

3 days book

Business benefit

It is not only technical ability which ensures business success. In order to capitalise on these skills, it is necessary to build good personal relationships at all levels within an organisation. The ability to persuade, negotiate and make good decisions will enable delegates to achieve success on both a personal and business level.

Once we understand ourselves better, we are better placed to make the changes we need to make. This course will provide delegates with a wide range of feedback which they will find useful and revealing. Throughout the course delegates will work on case studies, group discussions and role-plays. Together with the input from the trainer these will enable delegates to learn new skills and practise their interpersonal skills.

Target audience

This programme will benefit everybody in business, no matter at what level, who wants to clarify their business goals and improve their chances of achieving them.


The workshop will be conducted through mini lectures, interspersed with case studies, discussions, role-plays and activities to reinforce the subject.

High spots

  • First impressions
  • Successful executives
  • Emotional intelligence
  • Video case study:
  • Rose Toys
  • Assertiveness
  • Persuasion
  • Case study:
  • Windfall
  • Negotiation
  • Corporate politics
  • Problem solving and
  • Decision making
  • The psychology of success
  • Stressed for success
  • The TACK Executive Profile
  • Action Plans

Key learning points & outcomes

You will leave the course able to:

  • ‘You never get a second chance to make a first impression.’ The importance of creating a favourable impression is emphasised and you will receive constructive advice and feedback to help you improve in this area.
  • You will learn the attributes which contribute to being successful - whatever ‘success’ means to you!
  • You will be able to reflect on which are your areas of strength as well as identifying areas where you need to improve.
  • ‘I.Q. gets you hired. Emotional Intelligence gets you promoted.’ As you understand the principles of Emotional Intelligence, you will realise that your success is as dependent on how you relate to people as on how technically competent you are at your job.
  • As you discuss this video in your groups, you will learn more about how to apply the principles of Emotional Intelligence in a practical way to help you improve your business relationships.
  • The way you handle difficult situations will often influence the way you are perceived by your colleagues at work.
  • You will learn how to achieve your objectives without alienating those people with whom you work.
  • You will also receive feedback on your preferred styles for dealing with such situations. It may be that you would benefit from changing your preferred styles and you will receive feedback on how to do this in order to improve your ability to work effectively with others.
  • Learn how to persuade others to co-operate with you in order to help you to achieve your objectives. The feedback you will receive will help you to adopt the appropriate persuasion techniques depending on whom you are trying to persuade.
  • The case study will give you the opportunity to practise your persuasion skills in order to obtain the resources you need. You will receive individual feedback and learn how to be influential when attending meetings.
  • The art of negotiation is critical for success whatever your role in your organisation. You will learn the principles of successful negotiation and how to achieve your objectives. Role-plays will give you the opportunity to try out your new techniques and improve your negotiating skills.
  • An opportunity to reflect on how successfully you ‘market’ yourself within your organisation. You will learn the difference between ‘clean’ and ‘dirty’ politics and how to use ‘clean’ politics to increase your profile within your organisation.
  • Improve and extend your capacity for both logical and creative thinking. You will learn how to solve problems and make decisions in a manner which will persuade others and help you to carry others along with you.
  • Focus on yourself and what you want to achieve. Your Personal Business Plan will enable you to clarify your goals and plan how they can be achieved.
  • This session will help you to recognise where you are on the ‘Pressure Path’. You will then be able to develop an Action Plan which will enable you to work more effectively at your optimum level.
  • You will receive constructive and honest feedback on how you are perceived by others. A rare opportunity to see yourself through the eyes of other people!
  • You will leave the course with a comprehensive plan of the actions you will take which will help you to achieve the success for which you aim.
  • This Action Plan will often provide an ideal opportunity for an in-depth discussion with your line manager enabling you both to work together in the most productive way for you and your organisation.