Conflict Management

Confidently diffuse conflict and harness differences to improve performance.

1 day , price: £ 599 Book Now Contact Us Download Resources

High spots

  • Learn how to handle conflict effectively and without stress
  • Understand the sources of workplace stress so you can manage conflict better 
  • Working with a supportive and experienced trainer you will be able to analyse and manage conflict in a calm and confident manner 
  • Know how to transform the destrutive energy of conflict into productivity 

Business benefit

Our one day, interatctive, fast-paced and parctical Conflict Management course explores the true definition of conflict, enabling you to analyse its causes while developing the necesary skills to effectively manage conflict back in the workplace. Drawing on case studies, personal and group experiences as well as self-evaluation exercises, participants are given the opportunity to refelct on conflict in their work environment and hone the skills and techniques needed to respond and manage these situations effectively. Participants return confident in their ability to not only handle conflict, but to harness people's differences to improve overall performance. 

Target audience

This course has been created for anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include:

  • First-time managers
  • Project managers 
  • Team leaders 

Key learning points & outcomes

On completing this course you will be able to: 

  • Define conflict 
  • Recognise the five styles of conflict resolution and adapt how to best adapt your style and approach to a conflict situation 
  • Understand your preferred style of conflict resoultion 
  • Apply the Stop, Pause, Go model to collaborative conflict resolution 
  • Apply emotional management techniques to managing emotions during conflict 
  • Explain assumptions and their effect on conflict 
  • Use active-listening skills to improve the working environment 
  • Apply assertive Non-Violent Communication language techniques to express your needs and respect the needs of others 

Courses available nationwide

Our range of training courses include Sales, Sales Management, Leadership and Management, Personal Development and Financial topics and are available at venues nationwide, including:


Course dates

Crewe, Crewe Hall

Duration: 1 day

6 Dec 2018
£ 599book